AI Devices Online, LLC (“AI Devices Online,” “we,” “us,” or “our”) respects the privacy of our customers, website visitors, suppliers, business partners, government customers, and other users. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, request a quotation, create an account, place an order, communicate with us, or otherwise interact with our business.

This Privacy Policy applies to our B2C, B2B, and B2G operations.

1. Information We Collect

Depending on how you interact with us, we may collect information including:

• Name

• Company or organization name

• Job title

• Billing and shipping addresses

• Email address

• Telephone number

• Account credentials

• Purchase history

• Product inquiries

• Quote requests

• Purchase-order information

• Government or institutional procurement information

• Tax-exemption documentation

• Payment and transaction information

• Customer-support communications

• IP address

• Browser and device information

• Website activity and navigation data

• Cookie and analytics information

• Information voluntarily provided through forms, emails, telephone calls, or other communications

For business and government transactions, we may also collect information required to process procurement requests, validate organizations, establish commercial accounts, or comply with contractual and regulatory requirements.

2. Payment Information

Payments may be processed through banks, payment processors, merchant-service providers, or other authorized financial-service providers.

AI Devices Online, LLC may receive transaction-related information such as payment status, card type, billing information, and transaction identifiers. Full payment-card information may be processed directly by third-party payment providers rather than stored by us.

3. How We Use Information

We may use collected information to:

• Process and fulfill orders

• Prepare quotations

• Respond to product inquiries

• Create and manage customer accounts

• Process payments

• Verify transactions

• Prevent fraud and unauthorized activity

• Coordinate shipping and delivery

• Process returns and warranty requests

• Communicate order status

• Provide customer support

• Manage business and government procurement requirements

• Maintain transaction and accounting records

• Improve our website and services

• Analyze website performance and customer activity

• Maintain website security

• Comply with tax, legal, contractual, regulatory, and recordkeeping obligations

• Communicate information about products or services where permitted by law

4. B2B and Government Procurement Information

For commercial, institutional, educational, healthcare, and government customers, we may process information necessary to:

• Prepare quotations

• Review purchase orders

• Verify authorized purchasers

• Establish commercial accounts

• Process tax exemptions

• Meet solicitation requirements

• Fulfill contractual obligations

• Maintain procurement records

• Verify end users

• Support government reporting requirements

• Comply with applicable federal, state, local, or contractual requirements

Information contained in government transactions may also be subject to applicable public-record, contracting, or regulatory requirements.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, session technologies, analytics technologies, and similar tools to:

• Maintain website functionality

• Remember user preferences

• Keep users signed into accounts

• Maintain shopping carts

• Improve website performance

• Understand visitor activity

• Detect security threats

• Prevent fraudulent transactions

• Measure marketing effectiveness

Users may control certain cookies through their browser settings. Disabling cookies may affect some website features.

6. Analytics

We may use third-party analytics providers to understand how visitors use our website.

Analytics information may include:

• Pages visited

• Approximate geographic area

• Browser type

• Device type

• Referral source

• Session duration

• Interactions with website features

This information helps us evaluate website performance and improve usability.

7. Information Sharing

We may share information when reasonably necessary with service providers involved in operating our business, including:

• Product manufacturers

• Authorized distributors

• Drop-shipping partners

• Warehouses

• Shipping carriers

• Payment processors

• Financial institutions

• Software providers

• Website hosting providers

• Cloud-service providers

• Customer-support systems

• Accounting providers

• Fraud-prevention providers

• Analytics providers

• Professional advisers

Information is shared only as reasonably necessary for the relevant business function or as otherwise permitted by law.

8. Manufacturers, Distributors and Fulfillment Partners

Because some products may ship directly from manufacturers, distributors, or fulfillment facilities, customer information such as the recipient's:

• Name

• Company name

• Shipping address

• Telephone number

• Email address

• Product information

may be provided to those parties where necessary to fulfill an order.

9. Sale of Personal Information

AI Devices Online, LLC does not intend to sell personal information as a standalone commercial product.

However, certain advertising or analytics technologies may constitute “sharing,” “targeted advertising,” or similar processing under privacy laws in some jurisdictions. Where required by applicable law, users may exercise available opt-out rights.

10. Marketing Communications

Where permitted by law, we may send customers information concerning:

• Products

• Promotions

• New services

• Account information

• Relevant purchasing opportunities

Marketing emails will generally include an unsubscribe option.

Transactional communications relating to quotes, purchases, invoices, security, account activity, or customer service may still be sent even after marketing communications are declined.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information from:

• Unauthorized access

• Loss

• Misuse

• Alteration

• Disclosure

• Destruction

However, no internet transmission, information system, or storage system can be guaranteed to be completely secure.

Customers are responsible for protecting their account credentials and should notify us promptly if unauthorized account activity is suspected.

12. Data Retention

We retain information for as long as reasonably necessary for purposes including:

• Completing transactions

• Maintaining customer accounts

• Customer service

• Accounting

• Tax reporting

• Contract administration

• Government procurement documentation

• Warranty support

• Fraud prevention

• Legal compliance

• Dispute resolution

Retention periods may vary depending on the nature of the information and applicable requirements.

13. Your Privacy Rights

Depending on where you reside and applicable law, you may have rights regarding your personal information, including the right to request:

• Access to personal information

• Correction of inaccurate information

• Deletion of certain information

• A copy of certain personal information

• Information about how personal information is processed

• Opt-out from certain marketing activities

• Opt-out from certain targeted advertising or data-sharing activities where applicable

Some rights are subject to legal exceptions.

We may need to verify your identity before processing a privacy request.

14. Virginia and Other U.S. Privacy Rights

Residents of Virginia or other states with applicable comprehensive privacy legislation may have additional rights under their respective state privacy laws.

Where required, we will process verified privacy requests in accordance with applicable law.

Certain information associated with business-to-business relationships, employees, public records, government contracts, fraud prevention, or legal obligations may be exempt from particular privacy-law requirements.

15. California Residents

California residents may have additional privacy rights under applicable California law, depending on whether particular statutory requirements apply.

Eligible users may have rights concerning access, correction, deletion, disclosure of categories of information collected, and certain uses or sharing of personal information.

Requests may be submitted using the contact information provided below.

16. Children’s Privacy

Our website and commercial services are not specifically directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13 without legally required authorization.

If we become aware that information from a child has been collected improperly, we may take reasonable steps to delete it.

17. Third-Party Websites

Our website may contain links to manufacturers, distributors, payment processors, shipping providers, or other third-party websites.

AI Devices Online, LLC is not responsible for the privacy practices, security, policies, or content of independent third-party websites.

Users should review the privacy policies of third-party services before providing information to them.

18. Business Transfers

If AI Devices Online, LLC participates in a merger, acquisition, restructuring, financing transaction, sale of assets, or similar business transaction, information may be transferred as part of that transaction where permitted by law.

19. Legal and Regulatory Disclosure

We may disclose information where reasonably necessary to:

• Comply with law

• Respond to subpoenas or legal process

• Meet government contracting requirements

• Cooperate with lawful government requests

• Enforce agreements

• Protect our company

• Protect customers

• Investigate fraud

• Protect security

• Protect legal rights

• Prevent unlawful activity

20. International Transactions

If products are purchased or shipped internationally, information may be processed or transferred across national borders as necessary for:

• Payment processing

• Shipping

• Customs clearance

• Export compliance

• Manufacturer requirements

• Order fulfillment

Such processing may be subject to applicable U.S. and foreign laws.

21. Do Not Track

Some browsers provide “Do Not Track” or similar privacy signals. Because industry standards concerning these signals continue to evolve, our website may not respond uniformly to every browser-based signal.

Where legally required, we may recognize applicable universal opt-out mechanisms.

22. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Our business practices

• Website functionality

• Technology

• Legal requirements

• Regulatory requirements

The revised version will be posted with an updated effective date.

Continued use of the website after an update constitutes acknowledgment of the revised policy to the extent permitted by law.

23. Contact Us

Questions, concerns, or privacy requests may be submitted to:

AI Devices Online, LLC
8613 Village Way
Alexandria, VA 22309-1615

Phone: 888-221-7703
Email: help@aidevicesonline.com

CAGE Code: 17P70
UEI (SAM): QUB8QRQ9QAM5
DUNS: 128911482