At AI Devices Online, LLC, we want customers to purchase with confidence. This Return Policy applies to eligible products purchased directly from our website or through an authorized quotation, purchase order, or sales transaction. Certain manufacturer, distributor, software, medical, industrial, or special-order restrictions may apply.

1. Standard Return Period

Eligible products may generally be requested for return within 30 calendar days of delivery, unless a different return period is stated on the product page, quotation, invoice, purchase order, or manufacturer documentation.

A return request does not automatically guarantee approval. All returns are subject to eligibility review and issuance of a Return Merchandise Authorization (RMA).

2. Return Authorization Required

Customers must contact AI Devices Online, LLC before returning any product.

Please provide:

• Order or invoice number

• Product name and manufacturer part number

• Quantity being returned

• Reason for return

• Product condition

• Serial number, when applicable

• Photographs where damage, shipping error, or product condition must be verified

Products returned without authorization may be refused or returned to the customer.

3. Condition of Returned Products

Unless the product is defective, damaged, or shipped incorrectly, returned merchandise should generally be:

• Unused

• Undamaged

• Complete

• In resalable condition

• In original manufacturer packaging

• Accompanied by manuals, accessories, cables, documentation, licenses, and other included components

• Free from customer markings, labels, or alterations

Missing packaging, accessories, components, or damaged packaging may reduce the refund amount or make the product ineligible for return.

4. Non-Returnable Products

Certain items may not be returnable, including:

• Opened or activated software

• Software licenses and digital downloads

• Subscription products

• Electronic licenses or activation keys

• Customized or configured products

• Build-to-order products

• Special-order products

• Products designated as final sale

• Clearance or discontinued merchandise where stated

• Opened consumables

• Products with removed or altered serial numbers

• Products damaged through misuse or improper installation

• Certain hygiene-sensitive or sterile medical products

• Products restricted from return by the manufacturer or distributor

Eligibility will be communicated during the return authorization process.

5. Software & Digital Products

Software licenses, cloud subscriptions, electronic delivery products, maintenance agreements, warranties, activation keys, and other digitally fulfilled products are generally non-cancelable and non-returnable once issued, activated, registered, downloaded, or delivered electronically.

Publisher-specific terms may also apply.

6. Medical Products

For health, sanitation, safety, and regulatory reasons, certain medical products cannot be returned after packaging has been opened.

Sterile, disposable, patient-contact, temperature-sensitive, prescription-related, or hygiene-sensitive items may be non-returnable unless the product was defective, damaged in transit, or incorrectly supplied.

7. Special Orders

Products specifically ordered, configured, customized, manufactured, or sourced for a customer may be non-cancelable and non-returnable once the order has been submitted to the manufacturer or distributor.

Customers will be notified when special-order restrictions apply whenever reasonably possible.

8. Damaged Products

Customers should inspect shipments promptly after delivery.

If a product arrives visibly damaged, please contact us as soon as possible and provide:

• Order information

• Photographs of the shipping carton

• Photographs of the damaged product

• Shipping label photographs

• Description of the damage

Please retain the original packaging until the claim has been resolved.

Depending on the circumstances, we may coordinate a replacement, return, manufacturer claim, distributor claim, or carrier claim.

9. Incorrect Products or Shipping Errors

If AI Devices Online, LLC or one of our fulfillment partners ships an incorrect product or quantity, contact us promptly.

Once verified, we will work to arrange the appropriate correction, replacement, return, or refund.

Customers should not use or install an incorrectly shipped product if they intend to return it.

10. Defective Products

Defective products may be subject to the applicable manufacturer warranty or replacement procedure.

Depending on the product and manufacturer, AI Devices Online, LLC may:

• Authorize a return

• Arrange a replacement

• Refer the customer to manufacturer technical support

• Provide manufacturer warranty information

• Assist with the applicable warranty process

Manufacturer policies may supersede our standard return procedure for certain products.

11. Restocking Fees

Eligible returns may be subject to a restocking fee where imposed by the manufacturer, distributor, fulfillment partner, or applicable transaction terms.

Additional deductions may apply where products are returned with damaged packaging, missing accessories, incomplete components, or reduced resale value.

No restocking fee will normally be imposed solely because AI Devices Online, LLC shipped the wrong product or an authorized return resulted from our fulfillment error.

12. Return Shipping

Unless the return results from an error by AI Devices Online, LLC or an approved defective/damaged-product claim, the customer is generally responsible for return shipping expenses.

Customers should use a trackable shipping method and properly insure higher-value returns.

AI Devices Online, LLC is not responsible for unauthorized returns or products lost or damaged while being returned by the customer.

13. Original Shipping Charges

Original shipping, expedited delivery, special handling, freight, installation, processing, or similar charges are generally non-refundable, except where required by law or where the return resulted from an error attributable to AI Devices Online, LLC.

14. Refund Processing

Approved refunds will generally be issued after the returned merchandise has been:

1. Received,

2. Inspected,

3. Verified against the approved return authorization.

Refunds will normally be issued to the original payment method where practical.

Processing time may vary depending on payment provider, bank, distributor inspection, manufacturer approval, or transaction type.

15. Replacement Orders

Approval of a return does not automatically reserve replacement inventory.

Replacement products are subject to availability at the time the replacement is processed.

If the original product is unavailable, we may offer an equivalent alternative or issue the applicable refund.

16. Government, Business & Institutional Orders

Returns involving government agencies, businesses, educational institutions, healthcare organizations, or other contractual customers may also be governed by the applicable:

• Purchase order

• Contract

• Solicitation

• Written quotation

• Manufacturer agreement

• Negotiated terms

Where separately agreed written terms conflict with this Return Policy, the applicable written agreement will control.

17. Manufacturer-Specific Return Policies

Because AI Devices Online, LLC supplies products from numerous manufacturers and distribution channels, some products may carry return conditions that differ from this general policy.

Manufacturer or distributor restrictions may include:

• Shorter return windows

• No-return classifications

• Restocking charges

• Direct manufacturer return requirements

• Serial-number validation

• Technical-support verification

• Factory-sealed packaging requirements

Such restrictions may apply to the applicable transaction.

18. Refused Shipments

Refusing delivery does not automatically constitute an authorized return.

Unauthorized refused shipments may be subject to:

• Return freight charges

• Carrier charges

• Manufacturer or distributor fees

• Restocking charges

Customers should contact us before refusing a shipment whenever possible.

19. Abuse of Return Policy

AI Devices Online, LLC reserves the right, subject to applicable law, to reject returns involving suspected fraud, excessive return activity, product substitution, altered serial numbers, missing components, misuse, or other abuse of the return process.

20. Contact Us for a Return

To request a return authorization, contact:

AI Devices Online, LLC
8613 Village Way
Alexandria, VA 22309-1615

Phone: 888-221-7703
Email: help@aidevicesonline.com