AI Devices Online, LLC ships products to individual customers, businesses, government agencies, educational institutions, healthcare organizations, and other commercial customers. Because our catalog includes products from multiple manufacturers and distribution centers, shipping methods, fulfillment locations, and delivery times may vary by item.

1. Order Processing

Orders are processed after successful payment authorization, credit approval, purchase-order acceptance, or other required verification.

Processing time may vary depending on:

• Product availability

• Manufacturer or distributor inventory

• Order quantity

• Payment verification

• Government or institutional documentation

• Special-order requirements

• Software or licensing requirements

2. Shipping Methods

Available shipping methods may include:

• Standard ground shipping

• Expedited shipping

• Express delivery

• Freight/LTL shipping

• Manufacturer-direct shipment

• Distributor-direct shipment

Available options and charges may vary by product, destination, weight, dimensions, and fulfillment source.

3. Multiple Warehouses & Drop Shipping

AI Devices Online, LLC works with manufacturers, distributors, and fulfillment partners throughout the United States.

Products may therefore ship directly from a manufacturer or distributor warehouse rather than from a single AI Devices Online facility.

This helps us provide broader product availability and faster fulfillment across our catalog.

4. Split Shipments

Orders containing multiple products may be shipped separately when products are stocked at different warehouses.

Customers may receive:

• Multiple tracking numbers

• Separate packages

• Deliveries on different dates

A partial shipment does not mean the remaining items have been canceled.

5. Shipping Charges

Shipping charges are calculated based on factors such as:

• Shipping destination

• Product weight and dimensions

• Carrier

• Service level

• Warehouse location

• Freight requirements

• Special handling

Any applicable shipping costs will be displayed during checkout, provided on a quotation, or communicated before order processing where necessary.

6. Estimated Delivery

Delivery estimates are provided in good faith but are not guaranteed unless specifically stated in writing.

Delivery may be affected by carrier delays, weather, supply-chain interruptions, manufacturer availability, holidays, freight conditions, or other circumstances outside our reasonable control.

7. Tracking Information

When tracking information is available, it may be provided by email, through the customer's account, or directly by the applicable carrier or fulfillment partner.

Tracking information may take some time to become active after shipment confirmation.

8. Freight & Oversized Products

Large, heavy, palletized, industrial, or oversized products may require freight or LTL delivery.

Additional requirements may include:

• Commercial delivery address

• Loading dock

• Liftgate service

• Delivery appointment

• Inside delivery

• Special handling

Additional freight charges may apply.

9. Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

AI Devices Online, LLC is not responsible for delays or additional charges caused by incorrect or incomplete addresses supplied by the customer.

Address changes may not be possible once an order has entered fulfillment.

10. Damaged Shipments

Customers should inspect shipments promptly upon delivery.

If a shipment arrives damaged:

• Retain all original packaging

• Photograph the shipping carton

• Photograph the damaged product

• Keep shipping labels

• Contact us promptly

We may coordinate with the carrier, manufacturer, distributor, or fulfillment partner to resolve an approved shipping-damage claim.

11. Missing or Incorrect Items

If an order arrives with missing items, incorrect quantities, or incorrect products, please contact us with your order number and details of the discrepancy.

Our team will review the shipment and coordinate the appropriate resolution.

12. Delivery Acceptance

For higher-value, freight, or commercial shipments, a signature may be required.

Customers should inspect freight shipments before signing the delivery receipt whenever possible and note visible damage or shortages on the carrier documentation.

13. Government, Business & Institutional Orders

Shipping requirements for government, B2B, education, healthcare, or other institutional orders may be governed by an accepted quotation, purchase order, contract, solicitation, or negotiated shipping terms.

Contract-specific terms will apply where separately agreed in writing.

14. International Shipping

International shipping availability depends on the product, manufacturer restrictions, destination, export-control requirements, and carrier availability.

International customers may be responsible for applicable:

• Customs duties

• Import taxes

• Brokerage fees

• VAT/GST

• Local regulatory charges

Certain products may be restricted from export.

15. Shipping Restrictions

Some products may have restrictions based on:

• Manufacturer policies

• Geographic territories

• Export regulations

• Hazardous-material classifications

• Product licensing

• Medical or industrial regulations

AI Devices Online, LLC reserves the right to decline or modify shipping arrangements where necessary to comply with applicable requirements.

Shipping Assistance

For shipping questions, freight requirements, tracking assistance, or delivery concerns, contact:

AI Devices Online, LLC
8613 Village Way
Alexandria, VA 22309-1615

Phone: 888-221-7703
Email: help@aidevicesonline.com