These Terms and Conditions (“Terms”) govern access to and use of the website, products, services, quotations, orders, and transactions offered by AI Devices Online, LLC (“AI Devices Online,” “we,” “us,” or “our”). By accessing our website, creating an account, submitting a purchase order, requesting a quotation, or purchasing products from us, you agree to these Terms.

1. Business Scope and Customers
   AI Devices Online, LLC supplies products to businesses, government agencies, educational institutions, healthcare organizations, commercial entities, resellers, and individual consumers. We support B2B, B2G, and B2C transactions. Product availability, pricing, payment terms, shipping requirements, and return conditions may differ depending on customer type, transaction size, manufacturer restrictions, contractual requirements, and applicable law.

2. Products and Information
   We offer products that may include IT hardware, computers, networking equipment, software, office supplies, industrial supplies, medical supplies, accessories, components, and related products. Product descriptions, specifications, photographs, compatibility information, manufacturer part numbers, and technical data may originate from manufacturers, distributors, publishers, or other authorized data sources. We make reasonable efforts to maintain accurate information but do not warrant that all product information is error-free, complete, or continuously current. Manufacturer specifications may change without notice.

3. Pricing
   Prices displayed on the website are subject to change without notice until an order has been accepted by AI Devices Online, LLC. Pricing may be affected by distributor cost, manufacturer pricing, market conditions, availability, freight charges, tariffs, taxes, licensing terms, or other factors. Pricing errors may be corrected before shipment even after an automated order acknowledgment has been issued.

4. Quotations
   Written quotations are valid only for the period stated on the quotation. Unless otherwise indicated, quotations are subject to product availability and final verification at the time an order is placed. A quotation does not reserve inventory unless expressly stated in writing.

5. Orders and Acceptance
   Submission of an order does not constitute final acceptance. AI Devices Online, LLC may verify product availability, pricing, payment authorization, customer information, shipping details, export restrictions, manufacturer requirements, or other transaction conditions before accepting an order. We reserve the right to reject, limit, cancel, or request clarification regarding any order before shipment.

6. Government and Institutional Orders
   Government, educational, healthcare, and institutional customers may purchase through purchase orders or other approved procurement methods when authorized by AI Devices Online, LLC. Contract-specific terms, solicitation requirements, purchase-order provisions, or negotiated written agreements may supplement these Terms. Where a separately executed agreement expressly conflicts with these Terms, the executed agreement will control for that transaction.

7. Payment
   Payment must be made using an approved payment method. Depending on the customer and transaction, payment options may include credit card, electronic payment, wire transfer, ACH, approved purchase order, or other authorized method. Orders may be held until payment verification is completed. Customers are responsible for providing accurate billing and payment information.

8. Credit Terms
   Credit terms, if offered, are subject to separate approval and may be modified, suspended, or withdrawn. Customers with approved payment terms are responsible for paying invoices by the stated due date. Past-due balances may result in suspension of additional orders, subject to applicable law and contractual requirements.

9. Taxes
   Customers are responsible for applicable sales, use, excise, value-added, or similar taxes unless a valid exemption certificate or other acceptable documentation is provided before invoicing. Government or tax-exempt organizations must provide appropriate documentation when required.

10. Product Availability
    Inventory displayed online may reflect information received from multiple warehouses, manufacturers, or distributors and may change rapidly. Displayed inventory does not guarantee allocation. Products may become unavailable after an order is submitted. If an item becomes unavailable, we may offer an alternative, place the item on backorder where appropriate, cancel the affected item, or refund the applicable amount.

11. Backorders and Partial Shipments
    Orders containing multiple products may ship separately from different warehouses or distribution centers. Partial shipments may be made unless prohibited by written agreement or customer instructions accepted by us. Estimated availability and delivery dates are not guaranteed.

12. Shipping and Delivery
    Shipping charges, carriers, delivery methods, and fulfillment locations may vary by product and order. Products may ship directly from AI Devices Online, LLC, a manufacturer, distributor, or authorized fulfillment facility. Delivery dates are estimates unless expressly guaranteed in writing. We are not responsible for carrier delays, weather events, natural disasters, supply-chain disruptions, government actions, or other circumstances beyond our reasonable control.

13. Risk of Loss and Delivery Inspection
    Risk of loss and title transfer will be governed by the applicable shipping terms, contract, purchase order, or law. Customers should inspect deliveries promptly and report visible shipping damage, shortages, incorrect items, or delivery discrepancies as soon as reasonably possible. Packaging and shipping materials should be retained when a carrier claim may be required.

14. Returns and Exchanges
    Returns are subject to our published Return Policy, manufacturer restrictions, product condition, return authorization requirements, and applicable law. Certain products may be non-returnable, including specially ordered goods, configured products, customized products, opened software, electronic licenses, consumables, clearance items, hygiene-sensitive medical products, or products designated as final sale. No return should be sent without obtaining required authorization.

15. Restocking and Return Costs
    Where permitted, returned products may be subject to restocking fees, return shipping costs, manufacturer charges, or deductions for missing packaging, accessories, manuals, or components. Any applicable charges will be determined according to the Return Policy and transaction-specific terms.

16. Order Cancellation
    Customers should contact us immediately to request cancellation. Cancellation cannot be guaranteed once an order has entered processing, been allocated, electronically licensed, customized, shipped, or submitted to a manufacturer or distributor. Special-order or non-cancelable products may remain payable once processed.

17. Software, Licensing and Digital Products
    Software, cloud services, subscriptions, digital licenses, activation keys, maintenance agreements, and similar products are governed by the applicable publisher or manufacturer licensing terms. Customers are responsible for ensuring that licenses purchased are appropriate for their intended use, number of users, devices, geography, and organization type. Electronic or activated licenses generally cannot be returned once issued.

18. Manufacturer Warranties
    Products may be covered by warranties provided by the original manufacturer. Unless expressly stated otherwise, AI Devices Online, LLC does not provide an independent manufacturer-level warranty. Warranty claims may require the customer to work directly with the manufacturer or an authorized service provider. We may assist with warranty information when reasonably available.

19. Product Compatibility
    Customers are responsible for confirming product specifications, compatibility, dimensions, connectivity, licensing requirements, regulatory requirements, and intended application before purchase. Our assistance with product selection does not replace manufacturer specifications, professional engineering advice, healthcare requirements, or technical validation where applicable.

20. Medical Products
    Products sold for healthcare or medical environments must be used according to manufacturer instructions and applicable regulatory requirements. AI Devices Online, LLC does not provide medical diagnosis, clinical advice, or medical treatment recommendations. Customers are responsible for determining whether a product is appropriate for their intended clinical or operational use.

21. Industrial Products
    Customers purchasing industrial, electrical, mechanical, safety, or facility products are responsible for ensuring proper installation, operation, inspection, and compliance with applicable codes, safety requirements, and manufacturer instructions.

22. Resale and Authorized Use
    Certain manufacturers may impose resale restrictions, territorial limitations, end-user requirements, minimum quantities, licensing rules, or other distribution conditions. Orders may be subject to verification of intended use or end-user information where required.

23. Export and Sanctions Compliance
    Customers must comply with applicable U.S. export-control, sanctions, trade, and import laws. Products may not be exported, re-exported, transferred, or used in violation of applicable restrictions. AI Devices Online, LLC may request end-user, destination, or compliance information before processing certain transactions.

24. Fraud Prevention and Verification
    We may verify orders to protect customers and the company against fraud, unauthorized transactions, identity misuse, payment disputes, or security threats. Verification may include confirming billing details, shipping information, payment authorization, business information, or procurement documentation.

25. Website Accounts
    Customers are responsible for maintaining the confidentiality of their usernames, passwords, and account credentials. Activity performed through an authorized account may be treated as activity of the account holder. Suspected unauthorized access should be reported promptly.

26. Intellectual Property
    The AI Devices Online name, website content, proprietary graphics, site design, written materials, databases, and other original content are protected by applicable intellectual-property laws. Manufacturer names, logos, trademarks, product photographs, and product data remain the property of their respective owners.

27. Third-Party Content and Links
    Our website may contain information, links, applications, specifications, or services provided by third parties. We are not responsible for the availability, accuracy, security, or practices of independent third-party websites or services.

28. Limitation of Liability
    To the maximum extent permitted by applicable law, AI Devices Online, LLC will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from the use of our website, products, delivery delays, third-party services, lost profits, lost data, business interruption, or similar losses. Any liability relating to a particular product transaction will be limited as permitted by applicable law and applicable contractual terms.

29. Force Majeure
    AI Devices Online, LLC will not be responsible for delay or failure caused by circumstances beyond our reasonable control, including natural disasters, severe weather, transportation interruptions, cyber incidents, labor disputes, war, terrorism, government restrictions, public emergencies, supplier failures, manufacturer shortages, power outages, or telecommunications disruptions.

30. Privacy and Data
    Collection and processing of personal information through our website is governed by our Privacy Policy. By using our website or conducting business with us, customers acknowledge that information may be processed as necessary for quotations, order fulfillment, payment processing, fraud prevention, customer service, regulatory compliance, and related business operations.

31. Changes to These Terms
    AI Devices Online, LLC may revise these Terms from time to time. Updated Terms become effective when posted unless a different effective date is stated. Transactions already governed by a separately executed agreement will remain subject to that agreement.

32. Governing Law
    These Terms are governed by applicable laws of the Commonwealth of Virginia and the United States, without regard to conflict-of-law principles, except where mandatory consumer-protection laws or government contract requirements provide otherwise.

33. Severability
    If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in effect to the maximum extent permitted by law.

34. Entire Agreement
    These Terms, together with applicable quotations, invoices, purchase orders accepted by us, policies, and separately executed written agreements, constitute the applicable terms governing transactions with AI Devices Online, LLC.

Contact Information

AI Devices Online, LLC
8613 Village Way
Alexandria, VA 22309-1615

Phone: 888-221-7703
Email: help@aidevicesonline.com

CAGE Code: 17P70
UEI (SAM): QUB8QRQ9QAM5
DUNS: 128911482